HELP

Each pair of ALENA FILENKOVA shoes is individually commissioned from French artisans. The manufacturing process takes approximately two weeks. You will then receive your shoes from the courrier of your choice.
Unfortunately some orders might take longer to proceed as in some instances additional raw material needs to be ordered especially for your shoes - we apologise in advance. Please email our Customer Service by selecting “Contact us” at the bottom of your screen and provide the article name and reference, your size and chosen colour and we will let you know when you can expect to receive your shoes.